Shipping policy

Shipping Policy – Lumière Co

Last updated: January 8, 2026

All orders are processed within 1–3 business days (excluding weekends and holidays) after payment is received and confirmed.

Orders placed after 5:00 PM EST may be processed the following business day.

During high-volume periods, promotions, or holidays, processing times may be extended.

Shipping rates and delivery options are calculated and displayed at checkout based on your location and selected shipping method.

We currently ship to eligible domestic and international destinations.

Delivery times are estimates only and begin once your order has shipped (not when the order is placed).

Typical delivery times:

Delivery times may vary due to carrier delays, customs processing, weather conditions, or other factors beyond our control.

Once your order ships, you will receive a shipping confirmation email with tracking information.

Tracking updates are provided by the carrier and may take up to 24–48 hours to appear after shipment.

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country.

These charges are the responsibility of the customer and are not included in the purchase price or shipping cost.

Customers are responsible for providing accurate and complete shipping information.

We are not responsible for orders delayed, lost, or returned due to:

If an order is returned to us due to an incorrect address, reshipment may require additional shipping fees.

Once an order is transferred to the shipping carrier, title and risk of loss pass to the customer.

If a package is marked as “delivered” by the carrier but cannot be located, it is considered delivered.

We are not responsible for:

Customers are encouraged to contact the carrier directly for delivery investigations.

We are not liable for shipping delays caused by:

Delays do not qualify for refunds.

If your order arrives damaged, please contact us within 48 hours of delivery with clear photos of:

Failure to report damage within this timeframe may result in denial of replacement or refund.

Refused shipments or unclaimed deliveries may be returned to us. Any reshipment or refund will be subject to:

For shipping-related inquiries, contact us at:

📧 lumierecocareteam@gmail.com